Set up email on Mac with Thunderbird – Guide for your bluetronix account
On this page, you will find a step-by-step guide to setting up your bluetronix email account in Thunderbird on Mac. You will learn where to find your access data, what information is needed for incoming and outgoing mail, and how to quickly check typical errors with IMAP, SMTP, ports, encryption, and passwords.
Install Thunderbird on Mac
If Thunderbird is not yet installed on your Mac, first download the program and install it.
You can find the download here: Download Thunderbird
Find email data
If you haven't set up an email address yet, first complete the step "Create Email Address".
Open your bluetronix homepage in editing mode.
Go to Email ⯈ Email address management.
Click on Access data for the desired address.
Important: Enter all data exactly as provided in the access data. Pay attention to capitalization.
Mac: Set up account in Thunderbird
Open Thunderbird on your Mac.
If Thunderbird is being started for the first time, the setup for an existing email account usually appears automatically.
If Thunderbird is already set up, click on the Menu with the three lines in the upper right corner and then on New Account ⯈ Existing Email.
Now enter your Name and your full Email Address.
Then click Next.
Select IMAP as the protocol.
Enter the data for the Incoming mail. This includes the server address, port, the encryption SSL/TLS, the authentication method Password, normal, and your full email address as the username.
Then click Next.
Now enter the data for the Outgoing mail. This includes the server address, port, the encryption SSL/TLS, the authentication method Password, normal, and your full email address as the username.
Then click Test to let Thunderbird check the entered data.
If the test is successful, click Next.
Now enter your password and click Next.
If the following message appears, click Confirm Security Exception.
Test emails
First, send an email to your own address and check if the message arrives in the inbox.
Then test sending to another address to make sure that both Receiving and Sending work.
If issues arise: Check settings
Check inbox (IMAP)
In Thunderbird, open the menu in the top right with the three lines.
Go to Account Settings.
Select your configured account on the left and open the Server Settings.
Particularly check the information for IMAP server, Port, Username, and Encryption.
Pay special attention to ensure that the IMAP server is entered exactly as specified and that the values for port and encryption stated in your access data are correctly input.
Check outgoing mail (SMTP)
At the bottom of Account Settings, go to Outgoing Server (SMTP).
Select the SMTP server associated with your account and check the details for SMTP Server, Port, Username, Password, and Encryption.
If receiving works but sending does not, the error is usually in the SMTP data or an incorrectly entered port.
Add new account
If the setup does not work despite correct data, remove the account from Thunderbird and add it again.
If Thunderbird automatically recognizes the settings incorrectly, set up the account again and this time select Manual Configuration directly.
Setup completed
If the test message is successfully received and sending and receiving work, the setup is complete.
FAQ
what customers often ask us
IMAP or POP3 - which should I use in Thunderbird?
IMAP is recommended to keep your emails and folders synchronized in Thunderbird, webmail, and on other devices. POP3 usually only downloads emails locally on one device and is only useful in special cases.
Where can I find my access data for Thunderbird?
Open your bluetronix homepage in edit mode and go to Email ⯈ Email Address Management. Click on Access Data for the desired email address. There you will find the necessary information for server, ports, username, and password.
What information do I need to set up on the Mac?
You need your full email address, your password, the IMAP server for incoming mail, the SMTP server for outgoing mail, the appropriate ports, and the specified encryption. Enter all values exactly as stated in your access data.
What ports and encryption should I use?
IMAP: usually port 993 with SSL/TLS.
SMTP: usually port 587 or 465, depending on your access data, with SSL/TLS or the specified encryption. It is also important that the password authentication for outgoing mail is enabled.
How do I start the setup in Thunderbird on the Mac?
Open Thunderbird on your Mac. If Thunderbird is being launched for the first time, the setup for an existing email account usually appears automatically. If an account is already set up, open the menu in the top right with the three lines and select New Account ⯈ Existing Email.
What should I enter for the name and email address?
For the name, you can enter the sender name that should later appear in your emails. For the email address, enter your full bluetronix email address, for example name@your-domain.com.
How do I set up the inbox in Thunderbird?
Select IMAP as the protocol. Then enter the server address, the port, the SSL/TLS encryption, the authentication method Password, normal, and your full email address as the username for the incoming mail.
How do I set up the outgoing mail in Thunderbird?
For the outgoing mail, enter the data for SMTP. This includes the server address, the port, the SSL/TLS encryption, the authentication method Password, normal, and your full email address as the username.
Why should I click on "Test" after entering the information?
With Test, Thunderbird checks whether the entered server data is generally reachable and whether the configuration for incoming and outgoing mail is correct. If the test is successful, you can continue with the setup.
What should I do if Thunderbird asks for the password?
Enter the password that is stored with your bluetronix access data for this email address. Pay special attention to uppercase and lowercase letters and to not accidentally copy any spaces.
What does the security exception rule in Thunderbird mean?
If Thunderbird displays a security message, you can click on Confirm Security Exception in this guide, provided that you have accurately copied the server data from your bluetronix access data. Double-check that the server name, port, and encryption are entered correctly.
How do I test if the account is set up correctly?
First, send an email to your own address and check if the message arrives in the inbox. Then, additionally send an email to another address. This way, you can see if both receiving and sending are functioning.
What can I do if I can receive emails but not send them?
If receiving works but sending does not, the problem usually lies with the SMTP data. Check the SMTP server, port, encryption, username, and password. Also, ensure that authentication for outgoing mail is enabled.
What can I do if no emails are being received?
First, check the settings for the inbox. Verify the IMAP server, port, encryption, username, and password. The username is usually your full email address.
Where can I check the settings again later?
Open the Menu with three lines in the top right corner of Thunderbird and go to Account Settings. Select your configured account on the left and open the Server Settings to check the IMAP data. You can find the outgoing settings at Outgoing Server (SMTP).
What common mistakes should I avoid?
Common mistakes include typos in the server name, an incorrect port, incorrect encryption, an incomplete username, or an incorrectly entered password. Always enter the data exactly as it appears in your bluetronix access credentials.
What should I do if Thunderbird automatically detects the settings incorrectly?
If Thunderbird incorrectly detects the server data automatically, set up the account again and deliberately choose the manual configuration. Then enter IMAP, SMTP, ports, encryption, and username exactly according to your bluetronix access credentials.
Should I add the account again if nothing works?
Yes, if the setup does not work despite checking the data, remove the account from Thunderbird and then add it again. Make sure to use the manual setup directly and transfer all information carefully.
When is the setup complete?
The setup is complete when your test message has successfully arrived in your inbox and you can also send an email to another address. Then the inbox and outbox are functioning correctly.