Setting up your bluetronix email address in Thunderbird on Windows
In this guide, you will learn step by step how to set up your bluetronix email address in Thunderbird on your Windows PC. You will see exactly where to find your access credentials, how to correctly enter IMAP and SMTP, and how to check if sending and receiving are working successfully.
Install Thunderbird on Windows
If Thunderbird is not yet installed on your Windows PC, first download and install the program.
You can find the download here: Download Thunderbird
Find email data
If you haven't set up an email address yet, first complete the step "Create Email Address".
Open your bluetronix homepage in edit mode.
Go to Email ⯈ Email address management.
Click on Access data for the desired address.
Important: Enter all data exactly as specified in the access data. Also pay attention to capitalization.
Windows: Set up account in Thunderbird
Open Thunderbird on your Windows PC.
If Thunderbird is already open, you can add a new account directly from the homepage.
To do this, click on Add Another Account and then on Email.
Alternatively, you can click on Tools at the top, then select Account Settings and then click on + New Account.
Enter email address and password
Now enter your access credentials:
• Your full name
• Email address
• Password
Check the box for Remember password if you want Thunderbird to save the password.
Then click on Manual setup.
Manually enter incoming and outgoing settings
Select IMAP as the Protocol for the Incoming Server.
Then enter the details for the Incoming Server:
• Hostname
• Port
• Connection security
• Authentication method
• Username
Then enter the details for the Outgoing Server:
• Hostname
• Port
• Connection security
• Authentication method
• Username
Click on Test Again so Thunderbird can verify the entered details.
If the test is successful, click on Done.
Note: The username is typically entered as the full email address, for example info@yourdomain.com, if this is how it appears in your access data.
Test emails
First, send an email to your own address and check if the message arrives in your inbox.
Then test sending to another address to make sure that both Receiving and Sending work.
If issues arise: Check settings
Check inbox (IMAP)
In Thunderbird, open Tools ⯈ Account Settings.
Select your configured account on the left and open the Server Settings.
Particularly check the information for IMAP server, Port, Username, and Encryption.
Pay special attention to ensure that the IMAP server has been entered exactly as provided, and that the values for Port and Encryption in your credentials are entered correctly.
Check outgoing mail (SMTP)
At the bottom of the Account Settings, go to Outgoing Server (SMTP).
Select the SMTP server associated with your account and check the details for SMTP Server, Port, Username, Password, and Encryption.
If receiving works but sending does not, the error is usually in the SMTP data or an incorrectly entered port.
Add new account
If the setup does not work despite correct data, remove the account from Thunderbird and add it again.
If Thunderbird detected incorrect details automatically, set up the account again and click on Manual Setup to enter all values yourself.
Setup completed
If the test message is successfully received and sending and receiving work, the setup is complete.
FAQ
what customers often ask us
Where can I find the access data for my email address?
Open your bluetronix homepage in edit mode. Go to Email ⯈ Email Address Management and click on Access Data for the desired address. There you will find all the information you need for Thunderbird.
Which email address should I enter for the username?
Enter your full email address as the Username, for example info@yourdomain.com. Always input the details exactly as they appear in your access data.
Why should I use IMAP instead of POP3?
For regular use, you should use IMAP. With IMAP, your emails remain on the server and can be synchronized across multiple devices. POP3 is generally only useful if emails are to be retrieved on a single device.
Why can I receive emails but not send them?
If you can receive emails but cannot send messages, the issue is usually with the SMTP data. Check especially the SMTP server, port, encryption, username, and password.
Why should I click on Manual Setup?
Thunderbird often tries to automatically detect the appropriate server data. If this data is incorrect or if you want to work confidently with the values from your access data, you should click on Manual Setup and enter everything yourself.
What does connection security mean?
Connection security determines how the connection to the mail server is encrypted. Always use exactly the setting specified in your account details, for example, SSL/TLS.
What does authentication method mean?
The authentication method determines how Thunderbird logs in to the mail server. In many cases, it is Password, normal, but the information in your account details is always crucial.
What does the Retry button do?
With Retry, Thunderbird checks if the entered server information works. This way, you can verify whether IMAP and SMTP have been entered correctly before completing the setup.
Can I use the same email address on multiple devices?
Yes, this is entirely possible. If you set up your email address via IMAP, you can use the same emails simultaneously on your Windows PC, smartphone, and tablet.
What should I do if the username or password is allegedly incorrect?
First, check if you have copied the data exactly. Pay particular attention to case sensitivity, extra spaces, and ensure that you are using the correct password. Then re-enter the data.
How do I check if the setup was successful?
First, send a test message to your own email address. If the message arrives in your inbox and you can also send a message to another address, the setup is successfully completed.
What can I do if nothing works?
Remove the account from Thunderbird and set it up again. Enter the login details manually this time and carefully compare each value with the information from your email account management.